Last Updated: September 17, 2021
Vienna City Limited (“Vienna City”, “we”, “us” and “our”) takes the issue of safeguarding your privacy seriously. Our Privacy Notice describes what information we collect from hotel guests, Restaurants and Bars, Beaches, Casinos, Private Residence owners, renters and exchange guests (collectively referred to as “Guests and Owners”) as well as visitors to the Vienna City website and the way in which Vienna City uses this information to better serve your needs.
This Privacy Notice has been adopted by all of the distinct legal entities that manage and operate Vienna City hotels, Restaurants and Bars, Beaches, Night Clubs and Casinos. Those entities include Vienna City Limited and its direct and indirect subsidiaries and affiliates, and all of the separate and distinct legal entities that manage Vienna City’s hotels, Restaurants and Bars, Beaches, Night Clubs and Casinos. References to “we”, “us”, “our” and “Vienna City” throughout this Privacy Notice, depending on the context, refer collectively to those separate and distinct legal entities.
Personal information is any information that may identify or relate to you as an identifiable individual. The personal information that we collect about you could include:
For each of the categories of personal information described above, we use your personal information for the following purposes:
Occasionally we will combine information from a number of Guests to better understand trends and your expectations. When this occurs, all identifiers are removed and the aggregate, anonymized information cannot be linked to any specific individual or household.
We use your personal information on the following basis:
For each of the categories of personal information and purposes described above, we gather information when you provide it to us, or interact with us directly, for example:
We also collect your personal information while monitoring our technology tools and services, including comment cards and email communications sent to and from Vienna City.
We may also receive information about you from other sources, such as our business partners and publicly available sources, or from other members of your traveling party or other individuals. We combine information that we have about you from various sources, including the information that you have provided to us.
Finally, we may collect your photograph from publicly available sources so that we can recognize you in order to provide you with superior customer service.
We collect information automatically from you through the use of cookies, pixel tags and similar technologies, when you visit our website or read our emails, and we may use third party partners to collect this device and usage information. For example, we collect information about how you use our website, such as the pages you visit or links you click and if you use multiple devices, and information about the device you use, such as the IP address, device type, operating system, and a unique ID that allows us to uniquely identify a browser, mobile device or account (including, e.g., a persistent device identifier or AdID), and other such information. If permitted by your device settings, we and our third party providers may collect location data through GPS, Wi-Fi or other methods to personalize and enhance your online experience and to improve the effectiveness of our website, offers, advertising, communications and customer service. We collect analytics data, or use third party analytics tools to help measure traffic and usage trends and to understand more about the demographics and behaviors of our users.
We, or our third party partners, may use the data collected through cookies and similar technologies to remember information so that you will not have to re-enter it during your visit or the next time you visit the website; provide custom, personalized content and information; identify and contact you across multiple devices; provide and monitor the effectiveness of our website and perform analytics; diagnose or fix technology problems; detect or prevent fraud or other harmful activities, and otherwise to plan for and enhance our online properties and services.
We may also use third party advertising companies to serve advertisements regarding goods and services that may interest you when you access and use our websites. To serve such advertisements, these companies place or recognize a unique cookie on your browser (including through use of pixel tags). For more information about our and our third party partners’ use of cookies and related technologies to collect information automatically, please see our Cookie Notice.
We use a variety of physical, technical and administrative security measures and technologies to help preserve the integrity and security of your personal information, consistent with applicable data protection and privacy laws.
We endeavor to protect the privacy of your account and other personal information that we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized access or use, hardware or software failure, and other factors, may compromise the security of user information. Also, while we endeavor to put adequate contractual protections in place, we cannot guarantee the security of any personal information in databases hosted by third parties.
It is important to note that any e-mail communication is not secure. This is a risk inherent in the use of e-mail. Please be aware of this when requesting information or sending forms to us by e-mail (for example, from the “Contact Us” section of our website). We recommend that you do not include any confidential information (e.g. credit card information) when using e-mail. For your protection, our e-mail responses to you will not include any sensitive personal information.
Finally, to be prudent, please be sure to always close your browsers when you are done using a form or the reservation site. Although the session will terminate after a short period of inactivity, it is best to close your browsers immediately upon completion, especially when using a public computer.
For each of the categories of personal information, sources of information and purposes described above, we may share certain of your personal information with:
Where a third party engaged by Vienna City processes personal information on our behalf, Vienna City takes steps to contractually require these parties protect your personal information in a manner consistent with the principles articulated in this Privacy Notice.
If you have chosen to join a subscription list, please note that they are only used for internal purposes and we do not sell or rent our subscription lists to third parties for their direct marketing purposes.
If Vienna City suspects any unlawful activity is taking place, it may investigate and/or report its findings or suspicions to the police or other relevant law enforcement agency.
We may also disclose information as may be required by law or legal process, or if we reasonably believe such disclosure is necessary to comply with legal process or the reasonable requests of law enforcement or to exercise or protect the rights, property or personal safety of the Vienna City, our Guests or Owners, or others.
Your personal information may be processed by Vienna City and its third party suppliers anywhere in the world, including in countries where data privacy laws may not be equivalent to, or as protective as, the laws in your home country.
In particular, your personal information will be stored in your guest profile in our Central Reservation System located in Ghana, and is available to all Vienna City properties.
We will implement appropriate measures to ensure that your personal information remains protected and secure when it is transferred outside of your home country. These measures include data transfer agreements implementing standard data protection clauses. You can find out more about data transfer agreements here
Depending on applicable law, which may be determined by your country, region or state of residency, you may be able to exercise one or more of the following rights relating to our processing of your personal information. You may also have other rights under the laws of your jurisdiction of residence.
To protect your personal information, we may require that you prove your identity to us at the time your request is made. This may involve providing us with information which we hold on file about you (e.g. a home or business address), or we may require you to produce some form of photo or government issued identification.
We understand that you may like to know what personal information we hold about you, or to correct or delete certain information we hold about you. We are happy to assist you with your request.
Vienna City reserves the right to decline a request to access, correct or delete your personal information under certain circumstances as permitted by applicable law. In particular, there may be a variety of legitimate business reasons why we may be unable to delete your personal information and where we are permitted to decline your request to delete your information.
If you do not wish to receive marketing communications from Four Seasons, you may indicate your wishes on your registration card when you stay with us or send an e-mail to: info@viennacity.com.gh. You will always have the ability to accept or decline any form of communication from Vienna City. You may unsubscribe from electronic marketing communications at any time by selecting the “unsubscribe” link included in such communications. Please note that you may not be able to opt out of service-related communications (e.g., account verification, transactional communications, technical and security and notices).
You may also be entitled to:
Where you are given the option to share personal information with Vienna City, you can always choose not to do so.
If you object to the processing of your personal information, or if you have provided your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations.
This could mean that we are unable to perform the actions necessary to achieve the purposes of processing described above (see ‘How do we use your personal information?’) or that you are unable to make use of the services offered by us.
After you have chosen to withdraw your consent, Vienna City may be able to continue to process your personal information to the extent required or otherwise permitted by law.
Alternatively, you can contact our Chief Privacy Officer via the details in the ‘Contact us’ section.
You may make a request through an authorised agent (such as a lawyer). We may request evidence of their authority to act on your behalf.
Your personal information will be stored for the period of time required or permitted by law in the jurisdiction of any hotel holding the information. This may involve retaining information following your stay. We will delete your personal information once it is no longer reasonably necessary for any of the purposes described in this Privacy Notice.
We will also keep your personal information where we need to do so in connection with a legal action or an investigation involving Vienna City.
Any financial information Vienna City retains will be protected under the terms of this Privacy Notice.
Our websites and online services may include links to third party websites, plug-ins and applications. Except where we post, link to or expressly adopt or refer to this Privacy Notice, this Privacy Notice does not apply to, and we are not responsible for, any personal information practices of third party websites and online services or the practices of other third parties. To learn about the personal information practices of third parties, please visit their respective privacy notices.
We will update this Privacy Notice from time to time. When we make changes to this Privacy Notice, we will change the “Last Updated” date at the beginning of this Privacy Notice and will provide any other form of notice as may be required by law. All changes shall be effective from the date of publication unless otherwise provided.
If you have any questions or concerns regarding this Privacy Notice, please contact our Chief Privacy Officer by writing to the following address:
Chief Privacy Officer
Vienna City Limited
5 Oshie Rd,
Accra – Ghana
E-mail: info@viennacity.com.gh
